Billing, Credits & Refunds Policy

This policy explains how Commercer bills for the service, how credits work, how refunds are handled, and how to raise a payment dispute. It applies alongside the Terms of Service; in case of conflict, the Terms of Service control except on the commercial mechanics detailed here.

• Plans are billed in advance on a monthly or annual cycle in US dollars, unless a signed Order Form states otherwise.
• Annual plans are non-cancellable mid-term; you may cancel renewal at any time.
• Plan changes take effect at the start of the next billing cycle. Upgrades may take effect immediately with a pro-rated charge; downgrades are not pro-rated and take effect at renewal.
• Automatic renewal is enabled by default. You may disable renewal from Settings; cancellation takes effect at the end of the paid period, and access continues until then.

Credits are the metered, prepaid unit that funds AI-assisted operations.

• What consumes credits: bulk generation, image generation, deduplication with AI evaluation, canonicalization, enrichment, and any action that invokes a model provider.
• What does not consume credits: manual edits, manual reviews, saves, syncing user-authored content, exporting user-authored content, and standard platform reads.
• Confirmation: before any credit-consuming action, the service displays a confirmation modal showing the estimated cost in credits and your remaining balance. Once confirmed, the credits are consumed even if the resulting output does not meet expectations.
• Plan credits: credits included with a monthly plan expire at the end of that billing period and do not roll over unless the plan explicitly states otherwise. Credits included with an annual plan are made available on the schedule stated on the pricing page.
• Top-up credits: purchased credits expire twelve months after the date of purchase.
• Non-refundable and non-transferable: credits, whether included with a plan or purchased as a top-up, are non-refundable and non-transferable between accounts.
• Accuracy: credit estimates displayed in the confirmation modal are best-effort. Actual credit consumption may differ within a small tolerance where token counts or model responses vary; we will not exceed a stated ceiling without additional confirmation.

Fees are exclusive of taxes. You are responsible for all sales, use, value-added, goods-and-services, withholding, and similar taxes, other than taxes on our net income. Where required by law, we collect and remit these taxes. Provide accurate tax identifiers (for example, VAT numbers) in Settings so we can invoice correctly.

• Invoices are issued at the start of each billing cycle and are available in Settings.
• Cards are charged automatically. For customers on an invoice-based Order Form, payment is due net thirty from the invoice date unless otherwise stated.
• Late payments accrue interest at the lower of one percent per month or the maximum rate permitted by law, from the due date until paid.

• If a payment fails, we will retry the charge on a schedule and notify the billing contact on file.
• If payment remains unpaid after the retry window (typically fourteen days), we may suspend the account.
• After suspension, data is retained for thirty days to allow reactivation, then subject to deletion in accordance with the Privacy Policy.

All sales are final. Commercer does not offer refunds on subscription fees or on prepaid credits, including on cancellation, downgrade, or non-use.

Narrow exceptions:

• Duplicate charges caused by a payment-processor error will be refunded.
• Provable Commercer-side billing errors (for example, incorrect charge for a plan you did not select) will be corrected as a refund or credit at our discretion.
• Where required by non-waivable consumer-protection law in your jurisdiction, we will honor statutory refund rights.

To request review, email support@commercer.io within thirty days of the charge with your invoice number and details.

• Contact us first. Most billing questions are resolved within two business days by email to support@commercer.io. Filing a chargeback with your bank or card issuer without first contacting us may result in immediate suspension of the account.
• Response SLA: we aim to acknowledge billing inquiries within one business day and to substantively respond within two business days.
• Suspension on filing: when we are notified by our payment processor of a chargeback, the account may be suspended pending resolution.
• Reinstatement: reinstatement requires (a) payment of the disputed amount and (b) reimbursement of the processor chargeback fee.
• Repeat filings: repeated chargebacks are grounds for termination without refund.
• Fraud: chargebacks based on unauthorized use should be reported to us at the same time you file with your card issuer so we can secure the account.

• Prices displayed on the marketing site and in-product are in US dollars unless another currency is shown.
• We accept major credit and debit cards through Stripe. Certain plans support ACH, SEPA, or invoice payment on request.
• You are responsible for any bank fees, foreign-exchange conversion fees, and cross-border fees imposed by your card issuer.

We may change pricing for a plan or for credit rates. For subscribers on a monthly plan, changes take effect at the next renewal after thirty days' notice. Annual plans keep their contracted pricing through the current term; renewal is at the then-current price unless a signed Order Form states otherwise. Prospective changes will be disclosed on the marketing site.

• Trials, if offered, convert to a paid subscription at the end of the trial unless cancelled.
• Discounts and promotional credits apply only to the specific plan and period stated in the promotion and are non-refundable and non-transferable.
• Promotional credits do not carry over on plan changes unless stated.

Billing questions: support@commercer.io. Please include your organization name and invoice number.